Privacy policy

We process account and profile details, business information you provide, project requests, offers, messages, attachments, payment-related records, support requests and technical security data such as IP address, device information and audit logs.

We use this information to create and secure accounts, operate the marketplace workflow, match clients and makers, provide communication and support, prevent abuse, meet legal obligations and improve the service where you have consented to analytics.

Project information is shared only with the participants and staff who need it for the relevant workflow. Private request, phase, conversation and company documents require authenticated, authorized access. We use service providers for hosting, email, storage and analytics under contractual safeguards.

You may request access, correction, deletion or export of personal data, subject to legal retention obligations. You may withdraw analytics consent at any time by clearing the Craft Center cookie preference in your browser and choosing essential cookies only when prompted again.

We keep data only for as long as necessary for the service, legal obligations, dispute handling and security. Access controls, encrypted transport, audit logs and private document downloads are used to reduce unauthorized access; no online service can guarantee absolute security.